60 Day Money Back Guarantee

The 60 day money back guarantee is only effective on purchases of BIOSKINCARE cream or BIOSKINCLEAR gel (maximum of 2 jars). We ask that you try the product for at least 4 weeks before you make a judgment of its results. We believe that 60 days and up to 2 jars of BIOSKINCARE cream or BIOSKINCLEAR gel are a sufficient amount of time and product to notice improvements.

We regret that the original shipping costs and return freight charges cannot be refunded. Furthermore, we will deduct $9 for each item returned to cover processing costs.

If for any reason you are not satisfied with the results of our cream, we will honor ourguarantee and refund your money for the cost of the merchandise (minus $9 for return processing) only if your refund request is a first time order of BIOSKINCARE cream or BIOSKINCLEAR gel and no more than 2 jars.

Return & Refund Process

If you are entitled to a refund of the price of the merchandise, follow these steps to ensure your refund is handled correctly.

Send us an email to contact@bioskincare.com or call us at 1-800-368-6693 within 60 days of the date of your purchase commenting on why you are not satisfied with the product (this is valuable feedback for us).

We will email you a return number and the address where you need to send the unused product and/or empty jars within 3 business days.

Pack the item(s) securely and write the return number, which was sent to you by email, on the outside of your package as well as inside the package with your product. This will ensure that the product is received and processed correctly.

When returning the merchandise, use a traceable carrier such us USPS, UPS, or FedEx that have the option of certified delivery. Shipping costs are the responsibility of the customer and will not be refunded.

Keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.

Once we receive the item(s), we will promptly process the refund. Please allow 10-12 business days for your refund of the cost of the merchandise (minus $9 for return processing) to be made.

Please Note

• If you send your returned product to any other address than the one received by email OR without previously requesting a return number, your order WILL NOT be refund.

• If you've requested a refund and have not received a response from us, it might be because you're using a free e-mail account with hotmail, yahoo, excite or the like. Sometimes these types of email accounts are temporarily disabled if you do not use them regularly, your e-mail box is full or the response was filtered into your spam box, which are all reasons for not receiving a response. If we receive an undeliverable message or if we get repeat e-mail from you concerning the return of your order, we will call you. If there is any concern, please call us at 1-800-368-6693 or 1-702-947-0567.

• Re-orders of BIOSKINCARE cream or BIOSKINCLEAR gel are not refundable, only first time orders and for up to 2 units.

• Our money back guarantee is only for genuine customers who wish to give BIOSKINCARE cream or BIOSKINCLEAR gel a try. It is not intended for those few who wish to try to abuse or take advantage of our generosity. Attempted abuse will not be tolerated.

Cancelling Orders

All sales are final. Orders cannot be cancelled once they're placed. This policy cannot be contested for any reason. However, orders may be changed for a different product ONLY if the original order has not been shipped yet.

Signature Request Policy

All orders over $100 that are sent with FedEx have a signature request upon delivery to protect our customer's merchandise. If you don’t want to sign for your package regardless of its value and assume responsibility after the package has been delivered, please contact one of our customer service representatives by phone 1-800-368-6693 or email contact@bioskincare.com. You can also decline the signature request when you place an order online by writing it in the comment field.

Damaged Product

It is your responsibility to check the product(s) upon receipt and to inform us by calling 1-800-368-6693 or 1-702-947-0567 within 24 hours if you have any claims regarding damaged products.

Other Problems

If you experience any problem with your order, please contact us by phone 1-800-368-6693 or email contact@bioskincare.com. We are happy to help you solve these problems efficiently and promptly.

Shipping Cost

Shipping Delivery

Orders leave our warehouse within 2-3 business days by FEDEX or US Mail. Please allow 7-10 business days from date of shipment for delivery. If you have any questions in regards to your shipment please contact us at 1-800-368-6693 or e-mail us at contact +add= @ + bioskincare.com

Alaska , Hawaii & US-Protectorates

These orders will be shipped via USPS Priority Shipping. Place your 2-letter state code correctly when checking out. These delivery addresses may require additional shipping time and certain restrictions may apply. Please allow between 2-4 weeks for delivery. US-Protectorates: American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

P.O. Box, APO (Army Post Office), and FPO (Fleet Post Office